Legal

Privacy policy

Last updated: September 15, 2026

Surmantra is a brand owned and operated by SURMANTRA LLP, with its registered office at 7ES6D, 7th Floor, East Block, Mani Casadona, Action Area IIF, New Town, North 24 Parganas, Kolkata, West Bengal 700156, India ("Surmantra", "we", "our", "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

Personal Information

When you place an order or create an account, we collect:

  • Name (yours and the song recipient's)
  • Email address
  • Phone number
  • Billing address
  • Payment information (processed securely through our payment providers)
  • If you sign in with Google, the name and email address from that Google account

Song Order Information

To create your personalized song, we collect:

  • Recipient details and relationship information
  • Personal stories, memories, and anecdotes you share
  • Occasion details
  • Music preferences (genre, mood, language)
  • Uploaded photos or images (if applicable)

Automatically Collected Information

  • Device information (browser type, operating system)
  • IP address
  • Cookies and similar tracking technologies
  • Pages visited and time spent on our website

2. How We Use Your Information

We use the collected information to:

  • Process and fulfill your song orders
  • Communicate with you about your orders
  • Provide customer support
  • Send promotional communications (with your consent)
  • Improve our website and services
  • Prevent fraud and ensure security
  • Comply with legal obligations

3. Information Sharing

We share your information with:

  • Creative and production partners: the details needed to make your gift (your story, names, photos and preferences, never payment details) are shared with our writers and with the music, lyrics, artwork and video tools we use to produce it.
  • Payment processors: payments are handled by our payment partners, such as Razorpay. We never see or store your full card details.
  • Service providers: Shopify, which hosts our store, and our email delivery, cloud hosting and analytics services.
  • Legal Requirements: When required by law or to protect our rights.

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • SSL/TLS encryption for data transmission
  • Secure payment processing (PCI-DSS compliant)
  • Regular security assessments
  • Limited access to personal information on a need-to-know basis

5. Your Rights

Under applicable data protection laws, including the Digital Personal Data Protection Act, 2023, you have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Opt-out of marketing communications
  • Withdraw consent at any time

To exercise these rights, write to our Grievance Officer at grievance@surmantra.com. We acknowledge every request within 48 hours.

6. Cookies

We use cookies to:

  • Remember your preferences
  • Understand how you use our website
  • Provide personalized experiences
  • Analyze website traffic

You can control cookie settings through your browser. Disabling cookies may affect website functionality.

7. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Song order details and created songs are retained to allow you access to your purchase history.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

10. Grievance Officer

Under the Digital Personal Data Protection Act, 2023 and the Information Technology Rules, 2021, you can raise any concern about your personal data with our Grievance Officer:

We acknowledge every complaint within 48 hours and aim to resolve it within one month.

11. Contact Us

For questions or concerns about this Privacy Policy or our data practices, contact:

  • SURMANTRA LLP, which owns and operates the brand Surmantra
  • Registered office: 7ES6D, 7th Floor, East Block, Mani Casadona, Action Area IIF, New Town, North 24 Parganas, Kolkata, West Bengal 700156, India
  • GSTIN: 19AFZFS5131G1ZE
  • Email: hello@surmantra.com
  • Phone: +91 80170 00079
  • Support hours: Monday to Saturday, 10am to 7pm IST